Leaving the Wrong Love Behind Forever novel Chapter 583

"Really." Manager Massimo smiled coldly, "This is not what I said, but what the customers complained about. We have received the third complaint today. Our mall attaches great importance to reputation. Therefore, Miss Lancelot, please handle the customers’ complaints well and take your products back, we don’t dare to sell them here.”

Complaints?

Sylvia's eyelids twitched.

Since she took over Gucci from Sheryl, the perfumes has never been complained about. How could it suddenly be complained about now, and three customers complained the same day?

When she was confused, Manager Massimo asked the worker next to her to tell her the content of the customers complaint.

Sylvia was frightened when she heard this.

It turns out that of the three customers who complained that day, one of them developed a large red rash due to an allergy after applying the perfume, and the other two customers complained that the product was fake, saying it contained harmful substances, and demanded compensation for the fake product.

Sylvia's heart sank to the bottom, and she realized that something big had happened without her noticing.

A brand is most afraid of something like this happening.

If the media finds out and publicizes it, Gucci's reputation will basically be ruined.

"Manager Massimo, I'm so sorry that my products have caused undue reputational damage to your store. I'm very sorry. I will deal with the problem immediately. So, please give me the products that the customers complained about and returned them. I will take them and get them tested to see where the root of the problem lies and then we can make improvements.” She immediately apologized and started to make moves to solve the problem.

The manager just replied indifferently: "You should go to your sales staff for the products that customers complain about. Please resolve the customer complaints as soon as possible, as well as our mall's liquidated damages. Everything will be handled in accordance with the contract."

After he finished speaking, he left.

After he left, Sylvia was stunned, she immediately went to find the salesperson.

But when she went to Gucci perfumes counter, the salesperson next to the counter told her that the sales lady was scared away after someone complained and went to the hospital.

Sylvia's face darkened, and she opened the counter to find the write up of what customers complained about and the returned products, but there was no trace of them.

In desperation, she had to go to Manager Massimo again, but he said that there were so many manufacturers and companies products in the mall, and he doesn't have time to check them all in person, so he asked her to find her own people.

"Yes, it was. I've checked it repeatedly. Both the packaging and the anti-counterfeiting marks were produced by our manufacturer. These things are very strange." Marley looked at the bottle of perfume and she had a headache.

As soon as she finished speaking, the sales manager from the mall called again.

Sylvia picked up.

"Miss Lancelot, it's not looking good. The patient who was sent to the hospital has gone into shock and is in a serious condition." He spoke urgently.

"Let us go and take a look." Sylvia stood up and immediately said to Marley.

Marley nodded, and the two drove to the hospital.

As soon as she entered the ward, Sylvia felt that the man lying on the bed looked familiar, as if she had seen him somewhere before.

"Miss Lancelot, this patient is the man who caused trouble at Gucci Group the last time and smashed the glass in our lobby." Business Department Manager Edmund walked up to Sylvia and reminded her in a low voice.